Shipping & Returns
Shipping Policy
At Sweepezy, we are committed to providing efficient shipping methods, secure packaging, and transparent costs. Our aim is to ensure that your products reach you in a timely manner and in perfect condition. We believe in clear communication and strive to build trust with our customers, fostering long-term loyalty.
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Return & Exchange Policy
We have a 30-day return policy on spare parts only, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sweepezy.com.au.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@sweepezy.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sweepezy.com.au.